In its original form the club was built in the mid 1970’s and ran for over a decade as a squash club. There was neither a gym, nor any alternative fitness options available in those days until the late 1980’s, when the Club was redeveloped and rebranded as Oasis. At that time, and into the 90’s, Oasis was a very popular and successful health club with a small outdoor swimming pool and a large gym (certainly by the standards of the time). However, by the end of the 90’s, with a constantly moving set of customer expectations and with perhaps less than the necessary reinvestment, Oasis began to suffer from dwindling membership numbers.
The Really Fine Leisure Company
In 2003 the Club was acquired by The Really Fine Leisure Company (RFL), the current owners. In 2005 a £1.5million investment took place which produced the range of facilities you see today and the Club was rebranded as ‘The Marlow Club’. Our philosophy is simply to provide a great welcome and an outstanding level of service to our Members and to the local community. RFL is quite a small outfit started specifically to acquire and run the Club. As a result it is run by people who are shareholders in RFL and who each have an owner’s innate sensitivity toward its daily performance. Our Member’s best interests absolutely top our agenda. We are determined to maintain our reputation as the finest and most hospitable health and fitness Club in the region and our people are charged with delivering that level of service to Members every day.
Over the last ten years
Over the last 10 years RFL has continued to invest heavily in the Club. Examples of this include our external training area ‘Inside Out’, refurbished Men’s Changing Rooms, with the Ladies Changing rooms to follow by the end of 2015 and a complete refit of the Main Fitness Studio, also later this year. We consider our constant reinvestment, which averages over £100,000 per annum, as crucial to our success as it helps us to maintain the reputation (to which we referred above), as well as keeping the Club constantly changing and moving forward. Perhaps it is an additional bonus that, in the main, our competitors do not see such constant reinvestment as essential.
Our outstanding staff team
By far our biggest asset is our people. We have an outstanding staff team who represent RFL really well and do their best every day to provide the type of service that we believe you deserve. Many of our people have been with us throughout our 12 years here and we are very proud that the staff turnover at The Marlow Club is so low. We love our people because they love looking after you. In turn our Members have been hugely supportive of our efforts. Almost unbelievably we have Members who have been with us over 35 years and many, many Members who have been with us since we started at the Club in 2003.
We hope you enjoy browsing through our website and we hope also to welcome you to The Marlow Club soon, whether it is for the first time or the five thousandth!
Steve Lewis and Jon Williams. Directors.